[glow=red,2,300]by James W. Harris[/glow]
An IRS test audit of 23 tax returns prepared by IRS employees at IRS
assistance centers found that 19 of the 23 were done incorrectly.
Further, when IRS auditors posing as taxpayers asked for answers to tax
questions at the centers, the answers were right only 69% of the time.
Responding to Congressional criticism of this appalling failure, IRS
Commissioner Mark Everson said the IRS tried to train its workers adequately,
but "It's a complicated law."
IRS Inspector General Pamela Gardiner nonetheless told a Congressional
committee that the IRS had made "impressive" improvements in the last few
years in giving accurate tax advice, particularly at the IRS Web site and in
the toll-free phone service. However, accuracy figures dropped this year on
the phone service, she admitted, and the vaunted IRS Web site took three to
four days to respond and was wrong one in five times.
(Source: Knight-Ridder news story:
www.realcities.com/mld/krwashington/8378961.htm )